Shipping policy

Shipping Policy

Last Updated: August 11, 2026

Thank you for shopping with SERANADA. We are committed to processing and delivering your order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully completed.

Orders placed on weekends or U.S. federal holidays may begin processing on the next business day.

During periods of high order volume, product launches, promotions, or holidays, processing times may be slightly longer.

Shipping Within the United States

We currently ship to eligible addresses within the United States.

Estimated delivery time after your order has been processed is generally:

Standard Shipping: 3–7 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside SERANADA's control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping promotion will be subject to the conditions displayed on our website at the time of purchase.

Order Tracking

When tracking information is available, you will receive a shipping confirmation containing your tracking details after your order has been dispatched.

Please allow time for the shipping carrier to update the tracking information after the label has been created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

SERANADA is not responsible for packages delivered to an incorrect address supplied by the customer.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is still in transit, please allow additional time for the carrier to complete delivery.

If a package appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact us so we can review the situation and assist you with the available carrier procedures.

A carrier showing a package as delivered does not automatically qualify the order for a refund or replacement. Each case may be reviewed individually.

Damaged Packages

If your order arrives damaged, please contact us promptly and provide your order information along with photographs of the damaged packaging and product when possible.

Please retain the original packaging while your claim is being reviewed.

Returned or Undeliverable Packages

If a package is returned to SERANADA because of an incorrect or incomplete address, refusal of delivery, or inability of the carrier to complete delivery, additional shipping charges may apply if the customer requests reshipment.

Returns

Eligible products may be returned within 30 days, subject to our Return & Refund Policy.

Approved returns should be sent to:

SERANADA
453 S Spring St Ste 400
Los Angeles, CA 90013
United States

Please do not send a return without following the return instructions provided in our Return & Refund Policy.

Contact Us

If you have questions regarding your shipment or order, please contact SERANADA through the contact information provided on our website.